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yumekopins

Policy

Presale Policy

By purchasing the pin during the presale, you agree to the following terms:

  • Production Time: The production of the pin may take 1-6 months. Please be aware of this wait time before purchasing.
  • Funds Usage: The presale funds are used to cover the production costs. The speed of production is subject to the manufacturer's timeline as all pins are handmade.
  • Refunds: No refunds will be given for presale pins unless there are unexpected major delays past the estimated production time. If the pin needs to be remade, leading to additional production time, I will announce this through my social media channels.

Grading Policy

Each pin is handmade and may contain minor imperfections. Please understand that I do not sell flawless collectible pins. The grading scale is as follows:

  • A/B Grade: Minimal visible flaws, such as slight under-fill or minor scratches, only noticeable under strong lighting.
  • C Grade: More noticeable flaws, including larger under-filled areas or more significant surface marks.

Shipping

  • Domestic Shipping: Orders will be shipped via standard USPS First Class Mail.
  • For International Buyers: If you're located outside the U.S. and wish to make a purchase, please note that shipping rates may not be updated in real-time due to website limitations. If the website indicates that shipping is unavailable to your region, please message me on Instagram @yumekopins. I will calculate the shipping cost for you and assist with placing your order.

Refunds and Returns

  • If you receive a flawed pin that does not match the grade you purchased, please contact me within 7 days of receiving your order for a replacement or refund.
  • Presale pins are not eligible for refunds within the first 6 months unless significant delays occur beyond the anticipated production timeline.
  • Once the order is marked as delivered, I am not responsible for lost or stolen packages. However, please contact me immediately if you encounter any issues, and I will do my best to assist.

Contact Information

For any questions or concerns regarding your order, please contact me at[email protected] or through my Instagram message @yumekopins.